Support

Endcap is built and supported by Felix Francia, working from Uruguay, so you are never routed through a queue and the person answering is the person who wrote the code. Email [email protected] and you will get a reply within one business day.

Things that speed up a fix

• Your myshopify domain, for example acme.myshopify.com
• What you expected to happen and what happened instead
• If a finding looks wrong, the product title so it can be reproduced

Disputing a finding

Every check is derived from a published Shopify document and links to it from the finding. If a result still looks wrong, send us the product and we will reproduce the exact scan and either explain the rule or fix it. Findings we cannot justify get removed.

Before you write in

• FAQ, which covers permissions, safety and scoring
• Tutorial, a walkthrough of the first scan
• Documentation, every check and what triggers it

Reporting a security issue

Email [email protected] with the subject "security". Please do not open a public issue.