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Store policies are part of Shopify's AI guidance

Updated 2 August 2026

Shopify's own optimisation guidance asks merchants to keep store policies complete, because assistants reference them when answering questions about how you operate.

Why this weakens matching

Complete store policies are part of Shopify's own AI optimization guidance.

Complete store policies are part of Shopify's AI optimization guidance.

How common it is

We scanned 19 established Shopify catalogs covering 3,562 products. This appeared in 5% of those stores, affecting 0.0% of all products scanned. These are brands with staff and agencies, so it is not a small-merchant problem.

How to check it yourself

  • Open Settings, then Policies, and publish the privacy policy.

The fix

Publish a privacy policy in your store settings.

Source: Shopify documentation

Check your own catalog

Endcap runs every check in this guide and shows you which products fail, and why.

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